Implementation Success Management

SYLLABUS

Introduction and SA Project Journey

What is Implementation Success Management
The role of an Implementation Success Manager
ISM and the sales cycle
Key structures of a project: scope, timeline, cost, and team
Project phases
Kick-off process
Go-live process
QA and Testing in a Project
Involving Customers in the Journey

Project Implementation

Communication rituals to be followed: steering committee
Alignment of roles and responsibilities
Time management
Change management
Situations to avoid

Tools and Frameworks

RACI matrix
Project risks & BRD + Follow-up list
Pre-go-live checklist
Project learnings document

Conclusion and Review

Main responsibilities of the SA as ISM
Case example: Beautycounter implementation